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Before you receive your tracking notification, you can inform us of any change of items with similiar value through Instagram chat. If courier notification is already received, no changes can be made. Cancellation of orders is not accepted.

We ship within Singapore only.

Orders placed will be shipped out from the next 1 - 3 working days. You can expect courier delivery with tracking number and updates sent to your mobile or email. Delivery speed depends on courier service.

Complimentary shipping for orders above $70. Shipping cost of $3.50 for orders below $70.

Yes you can! Make an exclusive appointment through the "Appointment" link on the top menu. Alternatively, drop us a message on Instagram @mellowover or Whatsapp at 8751 8835.

Due to hygiene purposes, returns are not accepted.

Yes! Do sign up for Smiles reward program (click/tap on the gift icon at the bottom left of the screen) to collect Mellows (points) for your next purchase.